Privacy Policy ("Policy")
Last updated: 2 February 2024
Synamedia is committed to protecting and respecting your privacy. This Policy sets out the basis on which Synamedia will process personal data that we may collect about you. The Policy addresses what personal data is collected, its use, retention periods, sharing and your rights in relation to the processing of your personal data.
Your personal data that we collect
We may collect and process the following personal data:
  • Personal data that our service collects about you:
    • We will collect device and application (or browser) information (such as wifi network and device identifier, password, pseudonymous account identifier, wifi diagnostics logs, and if available, IP address and user agent).
Use of your personal data
We may use your personal data for the following purposes:
  • to operate, manage, develop, and improve Synamedia service;
  • to provide aggregated reports on use to our customers;
  • to combat fraud and illegal activity; and
  • to comply with our legal and regulatory obligations.
Disclosure and international transfer of your personal data
We may disclose your personal data, where necessary for the various purposes set out above to the following:
  • other members of the Synamedia group of companies;
  • our technology partners;
  • our customers; or
  • in exceptional circumstances:
    • to competent regulatory, prosecuting, and other governmental agencies, or litigation counterparties, in any country or territory; or
    • where required by applicable laws.
The disclosures may involve transferring your personal data overseas. If you are dealing with us within the European Economic Area or the UK, you should be aware that this may include transfers to countries outside the European Economic Area or the UK, which do not have similarly strict data privacy laws. In those cases, we will take reasonable steps to ensure that our arrangements with the recipients/sub-processors are governed by appropriate safeguards or agreements on terms approved for this purpose by the European Commission.
Retention and deletion of personal data
We will retain your personal data for as long as it is necessary to ensure your authentication for the Synamedia service provided to our customers, unless legally required to retain it for longer or subject to any contractual obligations.
Your rights relating to personal data
You have the right to request in writing a copy of the personal data that we hold on you.
You are entitled to request in writing (i) any inaccurate personal data we hold related to you be corrected; or (ii) deletion of your personal data.
You can object at any time in writing to our use of your personal data by Synamedia.
Contact us
Any questions, comments and requests regarding this Policy then please contact us at DPO@synamedia.com.
Changes to this policy
Any changes we make to this Policy in the future will be posted to our website at: https://cloudconnector.tv/privacy-policy